an unappreciated patron

I went to Borders today, partly for Christmas . . . and partly for myself. I was having trouble finding a particular title, and after looking for it in the specified shelves without success, I asked an employee for help. Yeah, I get that retail during the holidays must be hellish, but does it really justify the response I got?

Me: "I'm having trouble finding _______ [please excuse the censorship—it is Christmas]. Do you know where I could find it?"

Obviously disgruntled employee: "Well, you have to look by the author's last name, not by the title."

Me in my head: "Did you really just say that to me? I'm a longstanding patron of this establishment and given the fact that I'm 22 and a college senior, I do, in fact, know how to navigate a bookstore. Thanks. Thanks for nothing."

I found the book on my own.


michelle said...

They obviously do not know who they are dealing with... good thing you found it. I was there yesterday and they were all out of the book I wanted. Bah humbug.

Jill said...

Oh dear, this person makes customer service an oxymoron eh?

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